Hotel Portal
Today's Arrivals
4 guests arriving today — AI-prepared service briefs ready
4
arrivals today
Ms. Chen Wei
PlatinumGarden Suite14:00Suite 402 · Anniversary
AI Recommended Welcome Action
“Ms. Chen prefers quiet, low-touch service and selected warm lighting. She viewed the tea ceremony experience twice. Prepare local tea instead of champagne and avoid overly formal greetings.”
Preference Summary
Warm lighting, quiet service, local tea ritual
Service: Quiet & low-touch
Advisor Notes
Celebrating 10th anniversary. Avoid formal greetings. No champagne — she prefers tea.
Do Not Do
- • Do not call before 10 AM
- • Avoid strong floral scent
- • No public celebration setup
Mr. James Hartwell
GoldDeluxe King15:30Deluxe 218 · Business
AI Recommended Welcome Action
“Mr. Hartwell is traveling for business and selected business-efficient service. Ensure fast Wi-Fi, a clean desk setup, and minimal interruptions. He prefers digital key and quiet floor.”
Preference Summary
Fast Wi-Fi, clean desk, quiet floor
Service: Business efficient
Advisor Notes
Early riser. Needs reliable printing access. Prefers digital key.
Do Not Do
- • Do not disturb before 8 AM
- • Do not over-explain hotel facilities
The Nakamura Family
SilverFamily Pool Villa16:00Family Villa · Family holiday
AI Recommended Welcome Action
“The Nakamura family has two young children with shellfish allergies. Prepare welcome activity kits and confirm no shellfish in any room amenities. Warm, attentive family service style.”
Preference Summary
Kids activity kit, no shellfish, pool access
Service: Family-friendly
Advisor Notes
Two children ages 6 and 9. Allergy: shellfish for both children. Extra rollaway bed requested.
Do Not Do
- • No shellfish in any amenity
- • Do not leave room unattended after turndown
Ms. Amélie Fontaine
PlatinumOcean View Suite18:30Ocean Suite 501 · Wellness retreat
AI Recommended Welcome Action
“Ms. Fontaine is on a wellness retreat and has requested plant-based options. Pre-book morning yoga and prepare a plant-based welcome amenity. Soft lighting and calm atmosphere preferred.”
Preference Summary
Morning yoga, plant-based diet, soft lighting
Service: Highly attentive
Advisor Notes
Wellness coach from Paris. No animal products. Requests sunrise yoga session booking.
Do Not Do
- • No animal products in room amenities
- • Avoid synthetic fragrances
- • Do not send promotional messages