New Luxury Guide — Platform Manual

The main feed showing curated hotel cards personalized for the user, with horizontal category filters.

Full property page with all the information a traveler needs to make a booking decision.

Deep-dive review page aggregating ratings from multiple booking platforms.

Wishlist of hotels the user has saved for later consideration.

Conversational hotel search powered by AI — users describe what they want and the AI matches hotels.

Animated transitional screen shown while the AI processes the user's search query.

Ranked list of AI-matched hotels based on the user's submitted preferences.

Side-by-side comparison view for up to three hotels across key dimensions.

Streamlined checkout flow for completing a hotel booking.

Success screen shown immediately after a booking is placed.

Full booking history with live status tracking for all past and upcoming stays.

Loyalty program dashboard showing tier status, earned points, and available coupons.

Structured referral system that rewards users for bringing new members to the platform.

User account page with tier status, menu navigation, and account management actions.

Personal travel analytics dashboard showing spending patterns and booking history insights.

Conversational AI assistant available to all users for travel advice, hotel questions, and booking help.

The hotel's command center, surfacing everything that needs attention in one view.

The hotel's master profile — the single source of truth for all property information shown to advisors.

Centralized storage for all photography and visual assets used across the platform.

Public-facing directory of key hotel contacts that advisors can reference when booking.

Downloadable materials made available to advisors for sales and client presentation purposes.

A rich CRM of past and upcoming guests, shared with the Aura guest intelligence layer.

Monitor and optimize the hotel's ranking and placement within advisor search results.

Create and manage time-limited offers surfaced to advisors and their clients.

Define advisor commission tiers and manage partner-specific rate agreements.

Apply for and manage the hotel's inclusion in platform-wide destination marketing campaigns.

Manage paid placement sponsorships and track performance of marketing investments.

Browse all advisors on the platform and identify high-value partners to cultivate.

Full messaging inbox for all advisor-hotel conversations.

Send targeted, personalized messages to selected advisors using message templates.

Create and manage familiarization trips and hotel events open to advisors.

Deep performance analytics across all advisor and booking touchpoints.

Downloadable reports summarizing advisor relationships and platform representation performance.

Manage team member access to the hotel portal.

Manage the hotel's platform subscription and payment history.

Hotel-level configuration for notifications, integrations, and security.

Immutable log of all admin-level actions taken within the hotel portal.

See the Aura portal section below — accessible from the Hotel portal via deep-link.

The advisor's daily command center — personal KPIs, org summary (admin users), and priority actions.

Step-by-step guided onboarding to build the advisor's professional profile.

The agency's official platform presence — editable by Account Owners and Admins.

Six-tab settings hub for all personal and account configuration.

AI-powered hotel search with rich multi-attribute filtering.

Personalized shortlist of bookmarked properties with active monitoring.

Curated destination campaigns, editorial content, and partner features.

AI-generated knowledge base covering destinations, travel regulations, and local insights.

CRM pipeline for managing all client relationships and booking opportunities.

Build detailed multi-stop travel itineraries using AI-generated templates.

Create, manage, and share branded hotel presentations for client proposals.

Pre-arrival briefing tool that transmits guest preferences directly to the hotel's Aura system.

Full-featured messaging hub for advisor-to-hotel and advisor-to-client communications.

Complete booking tracker and commission management in one screen.

Browse and RSVP to hotel-hosted events, FAM trips, and industry webinars.

Track and redeem loyalty points earned through bookings and platform engagement.

Structured incentive campaigns offering bonuses for hitting booking targets.

Live leaderboards across national, regional, and specialty categories.

Earned badges, certifications, and shareable achievement cards.

Team member management with granular role-based permissions — visible to Account Owners and Admins.

Agency-wide configuration — same screen as Organization Profile, reached from the Administration group.

Complete record of all team actions for compliance and accountability.

Live operations dashboard for the hotel's Aura guest experience system.

Pre-arrival briefing board for today's and upcoming check-ins.

Deep guest intelligence profiles aggregated from all past stays.

AI assistant for the hotel's front-line staff — answers guest questions, manages requests, and drafts responses.

AI tool to generate and manage the visual theme for each guest's personalized PWA.

Curated in-stay commerce experience for guests — products and services purchasable from the PWA.

Manage all active and past guest-facing Progressive Web App sessions.

The platform's master dashboard — live health, growth KPIs, and recent actions.

Full hotel registry with verification, activation, and moderation tools.

AI-assisted workflow to onboard new hotels by drafting their profile from minimal input.

Registry of all advisor accounts with verification and moderation tools.

Platform-wide user management for all account types.

Full order management for all marketplace and booking transactions on the platform.

Platform-level message monitoring for trust and safety purposes.

Platform-level oversight of all hotel Aura deployments.

Configure the referral program mechanics and incentive structure.

Define the loyalty points economy across the entire platform.

Create and manage platform-wide marketing and engagement campaigns.

Platform-wide performance analytics across all portals.

Trust and safety monitoring — flagged users, suspicious activity, and platform integrity.